Essential by dot.

Frequently Asked Questions

The Basics

: Signing up is quick and free. Click on the profile icon at the top of the page, then click on the button at the bottom of the form to create your account. We’ll send you an email to verify your email address. Click on the link in that email, and you’re good to go.
: Your contact information can be updated from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Update your contact information on this page, and click “Update”
: You can update your password from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Click on “Password” on the left side of the screen

Enter your existing password and your new one

Click “Update” to save your new password
: If you have any reason to believe that your account has been compromised, please contact us right away at support@theagain.co.
: You may close your account from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Click on “Close Account” on the left side of the screen

Confirm that you wish to close your account

Please note that you may have to take additional steps before you can close your account, which will be described when you try to close your account.
: If you have any questions that are not answered here, please email support@theagain.co.
: The Again Co. is our technology partner. They operates this website on our behalf and assist with supporting our customers. You can learn more about them at https://www.theagain.co.

For Shoppers

: This is the official destination to shop pre-loved and dot. products. We offer this store as part of our circularity efforts to ensure that our products remain in use as long as possible.
: Producing clothes has a meaningful impact on the environment. We’re working hard to minimize that impact, but we need your help. By simply keeping an article of clothing around nine months longer, the environmental impact of that item is reduced by 20 – 30%!
: Not at this time. You must be a resident of the United States to shop with us.
: Purchases can only be shipped to addresses within the United States.
: You can check the status of your order under the “Purchases” section in your account.
: If you believe that your purchase has been lost in transit, please contact us so we can look into the issue.
: Wishlists are fun and easy way to keep tabs on listings that you like, but aren’t quite ready to buy. By adding items to your wishlist, you may receive exclusive discount offers from the people selling those items.
: You can add items to your wishlist by clicking on the heart icon on any listing. You can review the contents of your wishlist under the wishlist section of your account, which is found under “Purchases”.
: f you’re signed into your account, you can remove an item from your wishlist by clicking on the heard icon on that listing. Items in your wishlist will appear with a heart icon that is shaded in. You can also remove items from your wishlist from the wishlist section of your account, which is found under “Purchases”. Click on the three dots icon for the item, and select the option to remove it from your wishlist.
: No. All sales are final and cannot be returned.